If you have a question for us, please feel free to search this page to see if it has already been answered.
We get the same questions quite frequently, and have taken the time to compose these responses which should
(hopefully) answer you! If not, just as with everything else, feel free to Email Us.
A real, live, friendly person will get you the answer as soon as they can.
| Click to go To the Top! |
|
|
Where are your prices?
All the prices for our dice are listed directly next to the dice on our Dice Order Page.
For miniatures, we no longer sell singles. Our website is purely for reference purposes and will soon be updating to a new, much more powerful interface for our visitors to use.
|
| Click to go To the Top! |
|
|
Where is my shipment?
What is the tracking number?
How long does it take?
What are the shipping costs?
Let us start by saying that mailing our packages all over the world has taught
us one thing: It's anything but straight-forward.
In order to accurately answer these questions, please first locate where you are
in the list below:
|

USA
|
- Tracking: Tracking is NOT PROVIDED for most shipments into the USA.
It is only available for an upgraded shipping service. With that
said, if you had a very large (or very expensive) package, we
may have shipped with this method. You should have received an
email from Canada Post with a clickable link that takes you to
the tracking page in this case. If you are not sure how your package was shipped,
please Contact Us.
- How Long: There are three ways we generally ship to the USA:
- Surface Small Packet - This can take up to 4-6 weeks to arrive. If you paid
for only the basic shipping, chances are this is what service you received.
- Airmail Small Packet - This can take up to 2 weeks to arrive. If you paid
for a shipping upgrade, chances are this is what service you received.
- USA Expedited - This takes about 2 weeks to arrive. If you had a large
or expensive shipment, chances are this is what service you received. TRACKING is provided
with this shipping method.
|
|

CANADA
|
- Tracking: Tracking is PROVIDED for all parcel shipments in Canada.
You should have received an
email from Canada Post with a clickable link that takes you to
the tracking page. If you are not sure how your package was shipped,
please Contact Us.
- How Long:
- Alberta - 1 Day.
- British Columbia, or Manitoba - 2 days.
- Other - 3-8 days
|
|

INTERNATIONAL
|
- Tracking: Tracking is NOT PROVIDED for most shipments outside of Canada.
It is only available for a (very expensive) upgraded shipping service. With that
said, if you had a very large (or very expensive) package, we
may have shipped with this method. You should have received an
email from Canada Post with a clickable link that takes you to
the tracking page in this case. If you are not sure how your package was shipped,
please Contact Us.
- How Long: There are two ways we generally ship outside of Canada and the USA:
- Surface Small Packet - This can take up to 6-8 weeks to arrive. If you paid
for only the basic shipping, chances are this is what service you received.
PLEASE NOTE: We have had some shipments take up to FOUR MONTHS to arrive.
Although we regret this, there is nothing we can do ... it is out of our control. If you do not want to pay
for Airmail shipping (see below), then you do risk a very lengthy shipping time.
- Airmail Small Packet - This can take up to 2-4 weeks to arrive. If you paid
for a shipping upgrade, chances are this is what service you received.
|
| | Click to go To the Top! |
|
|
Are you a "Real Store"?
Well, we used to be!
Vesivus opened as a retail store in 2003 and we established a solid reputation as the most friendly, value-oriented gaming store in
Edmonton, Alberta, and possibly even Canada!
We closed our doors and downsized in 2007 but are still operating on a part-time basis. We have a large selection of dice available, and primarily focus on selling those. We bring in dice regularly and have still sell new cases of miniatures, new roleplaying books, etc.
Feel free to read more About Us...)
| | Click to go To the Top! |
|
|
Do you allow local pickups??
Of course!
If you found us on the internet, we invite you come on buy and select what you'd like to purchase. We have stock and you can browse and pay in person.
If you bought items on eBay (or care to try your hand at bidding low), feel free, but we have the following policy for eBay purchases:
- Payment MUST be made in person. PayPal, Money Orders, and other forms of remote payment are NOT allowed. We accept Mastercard, Visa, and Cash for local purchases.
Purchasing locally:
- We accept Debit, Mastercard, Visa, and cash for buying at-site!
| | Click to go To the Top! |
|
|